WHAT YOU WILL DO:
· GSA as a central point of contact for guest inquiries and requests.
· Providing Information and Support:
- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.
- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.
- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.
· Enhancing Guest Experience:
- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.
- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.
- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.
Responsibilities:
· Responsible for all Guest communication via web, email, and phone
· Communication with other departments to ensure positive Guest experience
· Complete the best working processes with the system, exploiting information specific to guest needs.
· Ensure information transmission is sufficient, accurate, and exceeds guest expectations
· One Touch Guest communication in resolving issues
· Ensure the transmission of 4P’s core values to guests through operation information: COMPASSION – AUTHENTICITY – KAIZEN - OMOTENASHI
WHAT IS YOUR BENEFITS?
- Competetive salary + KPI Bonus
- Discount policy of 40-50% on 4P‘s products and services for internal employees.
- Support staff meals in during working shift
- Insurance as regulations
- Working environment with many advancement opportunities
- Annual leave, Sick leave, Casual leave
WHO YOU ARE:
· Communication in English
· Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager‘s arrangement; not OFF on Friday, Saturday, Sunday, and holidays
· Endure the high pressure, information & job skills will be trained
· Working in a team/Problem solving
· Empathy/Organization & Flexibility/Patience
· Listening capacity/Adaptable to work with new systems
· Basic computer knowledge