The situation

With over 36 full-service dining establishments across Vietnam, Cambodia, India, and Japan, Pizza 4P‘s is a innovative pizza brand originating from Vietnam, known for its commitment to quality ingredients, unique flavors, and a socially responsible approach. 4P‘s has crafted our company and brand identity around the fundamental value of Omotenashi, among others, embracing the ethos of wholehearted hospitality.

As we continue to broaden our global footprint, with India emerging as our next key focus country following Vietnam, we‘re pleased to announce the successful launch of our first store in India, Pizza 4P‘s Indiranagar, Bangalore in December 2023. We are now gearing up to inaugurate 2-3 additional restaurants by 2025. 

The Office (Wow Center) Manager will play a pivotal role in ensuring the smooth operation of administrative and logistical functions within Pizza 4P‘s India. Reporting directly to the Country Manager, the Office Manager will be responsible for managing office operations, providing administrative support, and coordinating various activities to support the overall goals and objectives of the organization.

The deliverables

1. HR Management and Workforce Effectiveness:
   • Develop and implement HR strategies and initiatives aligned with the overall business strategy, ensuring that the quantity and quality of the workforce meet the operational and business needs
   • Ensure that recruitment, selection, training, engagement, and other employee activities are aligned with the overall agenda of the company and meet the specific needs of the business in India.
   • Oversee employee performance management and appraisal systems
   • Handle employee relations issues and conduct investigations when necessary.
   • Guarantee payroll precision, punctuality, and adherence to both labor regulations and company policies, while also aligning with Compensation and Benefits (C&B) market standards to foster retention and promote workforce satisfaction.
   • Maintain HR records and produce reports as required.
2. Office Management and Administrative Support:
   • Oversee day-to-day office operations and ensure the efficient functioning of facilities, equipment, and supplies.
   • Implement and maintain office policies and procedures to enhance organizational efficiency and productivity.
   • Manage office budgets and expenses, including procurement and vendor management.
   • Coordinate maintenance, repairs, and renovations for all branches and locations as necessary.
   • Provide comprehensive administrative support to the Country Manager and leadership team, including scheduling meetings, arranging travel, and managing correspondence.
   • Assist in the preparation of reports, presentations, and other documentation as needed.
   • Maintain accurate records and files, both electronic and physical, ensuring confidentiality and data security where required
3. Communication and Coordination:
   • Serve as a central point of contact for internal and external stakeholders, including internal partners (employees) , guests, vendors, and partners.
   • Facilitate effective communication and connection between different departments and teams in the Office (Wow center) in Vietnam and 4Ps‘ India.
4. Other tasks:
   • Handle ad-hoc tasks and projects as assigned by the Country Manager.
   • Coordinate logistics for company events, meetings, and conferences, including venue booking, catering, and audiovisual arrangements.
   • Proactively identify opportunities for process improvements and contribute to the overall success of the organization.

Who you are

• Empathy with our vision
• Culture fit (Ommotenashi, Authenticity, Kaizen, Compassion).
• Experience in working in front-line operation (retail or restaurant business).
• Proven work experience as an HR Manager,  Office management, or similar role.
• Knowledge of HR functions such as recruitment, performance management, and employee relations.
• Familiarity with labor regulations and HR best practices.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal abilities, with a customer service-oriented approach.
• Proficiency in MS Office suite (Word, Excel, PowerPoint) and other relevant software applications.
• Attention to detail and problem-solving skills.
• Ability to work independently with minimal supervision and as part of a team.

The package

• Competitive salary & allowances
• Private healthcare insurance
• Internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc