[HN] IT Support Engineer
Pizza 4P‘s Ha Noi
- Head Office (Non-managerial Level)
About 4P’s
We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness.
We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then come grow with us.
JOB OVERVIEW
The role of the IT Support Engineer is working to ensure the day-to-day smooth running of IT infrastructure and network system, then supporting all Stores and Company‘s best performance externally and internally.
WHAT YOU‘LL DO
1. Help Desk (30%)
Ensure to deliver good IT quality to support all users at Back Office, Hubs and Stores.
Monitor, predict and handle all IT issues/requests via ticket.
Mentor, assign task to IT support team members.
Provide L2/3 support and troubleshooting to resolve issues.
2. Support System (70%)
Develop expertise to train staff on new technologies.
Provide the report to higher level for status of IT support, IT Infrastructure.
Administers servers, laptop and desktop computers (including thin clients), printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, CCTV, POS…
Ensure security through access controls, backups...
Liaise with vendors and other IT personnel for problem resolution.
Ensure all IT system, network and database can be run smoothly and assure data synchronization.
Maintain IT documents and service guides, contribute current technical information and best practices in KB
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
ARE YOU OUR "FIT"?!
Graduated from the intermediate level of IT or related;
3-5 years of experience in related field;
Basic English skill;
Strong understanding of system network
System Maintenance
- Understand exchange method of Hardware;
- Understand re-installation method of Server application & Client application;
Infrastructure: Understand Infrastructure
Software Operation
- Understand MS Office/ Google software from the document and hands on training;
- Understand restaurant operation software Packages from the document and hands on training;
- Understand Cyber security strategy and definition of the Client and Server;
- Understand Cyber security rule of the company.
WHAT WE CAN OFFER
13th month salary, KPI Bonus;
Annual Performance Review;
Internal Discount for employees (~50%) when dining at 4P‘s stores (Pizza 4P‘s, Ippudo, About Life Coffee, etc.);
Team Building activites & Company trip;
Young & dynamic environment that encourages members to generate new ideas for continuous development;
Working time: 9:00 - 18:00 (Monday - Friday);