[HCM] Digital (Technical) Product Operation Specialist

About 4P’s

We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. 

We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then come grow with us. 

Job Overview

We're seeking a versatile and skilled Digital Product Operation Specialist to
manage the seamless operation, maintenance, and optimization of our digital platforms.
This role is critical to ensuring top-notch customer experiences by delivering reliable
technical support, training, and guidance to our operational teams.

WHAT WILL YOU DO

• Provide technical support to internal teams, resolving complex technical issues and ensuring minimal downtime

• Collaborate closely with IT, operations, and customer service teams to address and resolve any technical challenges.

• Implement and uphold data security and privacy protocols across all digital platforms.

• Develop, update, and maintain comprehensive technical documentation for digital
  systems and processes.

• Conduct training sessions and provide ongoing technical guidance to staff, ensuring they are proficient in using digital tools and systems

• Stay informed on emerging technologies and best practices, recommending and
  integrating relevant advancements into our digital operations.

• Oversee the day-to-day operations of digital platforms, including websites, mobile apps, and POS systems, ensuring they run smoothly and efficiently.

• Monitor and analyze system performance, swiftly identifying and resolving issues to maintain optimal functionality.

• Perform regular maintenance and updates on digital systems to ensure peak
  performance and reliability.

• Utilize data-driven insights to identify opportunities for system enhancements and
  implement necessary optimizations.

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, or a related technical field. 

• 2+ years of experience in technical operations or a similar role, preferably within ecommerce or digital platform environments. 

• Strong understanding of web technologies, databases, and API integrations. 

• Experience with performance monitoring tools and data analysis techniques. 

• Proficiency in data analysis and the ability to generate actionable reports. 

• Familiarity with agile methodologies and DevOps practices. Excellent problem-solving abilities with keen attention to detail. 

• Experience in providing technical training and customer service. 
• Strong communication skills, capable of translating technical concepts for non-technical staff and customers.

Preferred Qualifications

• Experience in the F&B service or hospitality industry is a plus. 

• Knowledge of e-commerce platforms and digital payment systems.

• Relevant certifications (e.g., AWS, Azure, ITIL) are a plus. 

• Understanding of UX/UI principles as they relate to technical performance and user experience