[HCM] Tech Business Analyst

WHAT YOU WILL DO

1. Scope and Responsibilities:

***Requirement Elicitation and Analysis:

• Conduct interviews, workshops, and meetings with stakeholders to gather and clarify business requirements.
• Analyze and document business processes, workflows, and system interactions to understand current state and identify improvement opportunities.
• Use various techniques such as use case modeling, process modeling, and data modeling to capture and define requirements.

***Requirement Documentation and Management:

• Document business requirements in a clear, concise, and structured manner using tools like use cases, user stories, requirement specifications, and acceptance criteria.
• Manage and prioritize requirements using requirement management tools, ensuring traceability and alignment with project objectives.
• Collaborate with stakeholders to review and validate requirements, incorporating feedback and updates as necessary.

***Communication and Collaboration:

• Serve as a liaison between business stakeholders and IT teams, facilitating communication and ensuring mutual understanding.
• Translate business needs into technical requirements and specifications, effectively communicating complex concepts to both technical and non-technical audiences.
• Work closely with project managers, developers, testers, and other stakeholders to ensure alignment of goals, priorities, and expectations.

***Solution Design and Validation:

• Participate in solution design sessions, providing input based on a deep understanding of business requirements and constraints.
• Validate proposed solutions against business needs, ensuring they address the root causes of business problems and deliver expected benefits.
• Collaborate with architects and technical leads to ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards.

***Testing and Quality Assurance:

• Define test scenarios and acceptance criteria based on business requirements and user stories.
• Support testing efforts by reviewing test cases, participating in testing activities, and triaging defects.
• Conduct user acceptance testing (UAT) with business stakeholders, ensuring solutions meet their needs and expectations.

***Training and Support:

• Develop training materials and deliver training sessions to end-users on new systems, processes, and functionalities.
• Provide ongoing support to end-users, answering questions, troubleshooting issues, and facilitating resolution.

***Continuous Improvement:

• Monitor and evaluate the effectiveness of implemented solutions, gathering feedback and identifying areas for improvement.
• Proactively identify opportunities to streamline processes, enhance system capabilities, and drive innovation.
• Stay abreast of industry trends, best practices, and emerging technologies relevant to business analysis and IT.

2. Daily Activities:

• Conduct stakeholder meetings to discuss project status, gather requirements, and address concerns.
• Analyze and refine business requirements, documenting them in requirement management tools.
• Collaborate with development teams to clarify requirements, provide context, and resolve issues.
• Review and provide feedback on design documents, user interface mockups, and technical specifications.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and sprint reviews.
• Assist with user story grooming, ensuring stories are well-defined, estimated, and ready for development.
• Coordinate and conduct UAT sessions with business stakeholders, capturing feedback and validating solutions.
• Develop and deliver training sessions or materials for end-users on new features or systems.
• Document lessons learned, best practices, and insights gained from project experiences.
• Engage in professional development activities such as training courses, workshops, or networking events to enhance skills and knowledge.

3. Outputs:

***Requirements Documentation:

• Requirement Specifications: Detailed documents outlining functional and non-functional requirements, including use cases, user stories, business rules, and acceptance criteria.
• Requirement Traceability Matrix: Matrix linking requirements to business objectives, system components, test cases, and other related artifacts.
• Data Models: Diagrams illustrating the structure, relationships, and attributes of data entities within the system.
• Process Models: Diagrams depicting current and future state business processes, workflows, and interactions.

***Communication Artifacts:

• Stakeholder Communication Plan: Plan outlining communication strategies, channels, frequency, and key messages for engaging with stakeholders throughout the project lifecycle.
• Meeting Minutes: Summaries of discussions, decisions, and action items from stakeholder meetings, workshops, and requirement elicitation sessions.
• Presentation Materials: Slides and visuals used to communicate project updates, requirements, and recommendations to stakeholders and project teams.

***Solution Design Artifacts:

• Solution Architecture Documents: High-level and detailed descriptions of the proposed system architecture, components, interfaces, and technologies.
• User Interface Mockups: Wireframes, prototypes, or design mockups illustrating the layout, navigation, and functionality of user interfaces.
• Integration Specifications: Specifications outlining how different system components and third-party systems will integrate and exchange data.

***Testing and Quality Assurance Artifacts:

• Test Plans: Documents outlining the approach, scope, resources, and schedule for testing activities, including unit testing, integration testing, and user acceptance testing.
• Test Cases: Detailed scripts or scenarios describing steps to be executed during testing, along with expected results and pass/fail criteria.
• Defect Reports: Documentation of identified defects, including descriptions, severity, steps to reproduce, and resolution status.

***Training and Support Materials:

• Training Guides: Manuals, tutorials, or user guides providing step-by-step instructions for using the system or specific features.
• Training Presentations: Slides or materials used during training sessions to educate end-users on system functionality, best practices, and tips.
• FAQ Documents: Frequently asked questions and answers addressing common queries and issues related to the system.

***Documentation and Knowledge Sharing:

• Lessons Learned Reports: Summaries of project successes, challenges, and key takeaways to inform future projects and improve processes.
• Best Practice Guides: Documents outlining recommended approaches, techniques, and tools for conducting business analysis and project management.
• Knowledge Base Articles: Articles or wiki entries documenting system features, configurations, troubleshooting steps, and tips for system administrators and end-users.

ARE YOU A FIT?

• 2-3+ years of experience in roles related to digital product management, development, or ownership, with a focus on user experience design, wireframing, or the prototyping of digital products.
• Good analytical skills to interpret data and problem solving skills to address business challenges and attention to detail to ensure accuracy in analysis.
• Excel in documentation and time management, experience in organizing, prioritizing and managing simultaneous projects.
• Fluent verbal and writing communication skills in English with the ability to collaborate with stakeholders.
• High adaptability skills with empathy and emotional intelligence, an excellent team player and hard worker.

JOIN US, LET’S SEE WHAT WE CAN OFFER

• Competitive salary & allowances
• 13th month salary
• 12 annual leave days
• 24/7 accident insurance
• Internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc