[India] HR & Admin Manager

I. ABOUT 4P’s CORPORATION
4P’s, headquartered in Ho Chi Minh City, Vietnam, operates 40 worldwide restaurants. Our main restaurant, Pizza 4P’s, has 35 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House-made cheeses", "Earth-to-people" and "Omotenashi" hospitality.

Pizza 4P’s is an innovative Vietnam-based Japanese Italian pizza restaurant that started in Vietnam with a simple yet powerful mission: “Delivering Wow, Sharing Happiness”. We are known for crafting artisanal pizzas, homemade cheese, and unique East-meets-West flavors while embracing sustainability and community impact at the heart of everything we do. Today, we operate restaurants across Vietnam, Cambodia, Japan, India and Indonesia, and continue to grow with a vision of bringing people together through memorable dining experiences.

II. ROLE PURPOSE
This role exists to lead the full HR agenda for Pizza 4P’s India, ensuring compliance, culture, and capability are aligned with the company’s values and growth goals. It serves the business by delivering best-in-class HR operations, building strong talent pipelines, and fostering a workplace culture centered on care, sustainability, and shared happiness. Through this, the HR Manager enables business expansion, workforce quality, and employee engagement across India.

Business size: 190 partners including 20 partners in corporate office
Reporting to: Canadian Global CPO; dotted line to Japanese Country Manager
Subordinates: 2 specialists (recruitment and admin)
Peers: Corporate Office (Supply Chain Manager, Finance Manager, Call Center), Production (Cheese Manager, Food Operation Manager), Store Operation (Area Manager, Restaurant Manager)

III. KEY ACCOUNTABILITIES

HR Operations & Compliance
Oversee payroll, benefits, contracts, and labor law compliance.
Ensure HR policies are locally relevant while aligned with 4P’s global standards.

Talent Acquisition & Workforce Planning
Partner with hiring managers to recruit and retain top talent.
Forecast workforce needs to support expansion plans.

Culture & Engagement
Champion Pizza 4P’s values in the India team.
Design and deliver initiatives that strengthen engagement, well-being, and retention.

Employee Relations
Act as a trusted advisor on employee concerns and workplace issues.
Build constructive relationships with employees at all levels.

Learning & Development
Facilitate leadership and career development pathways.
Identify training needs and coordinate learning programs.

Data & Reporting
Maintain accurate employee records and HR metrics.
Provide insights to inform strategic decisions.

IV. SUCCESS METRICS & KPIs
Compliance: 100% adherence to labor laws and internal policies.
Engagement: Improved employee engagement and retention scores.
Talent: Time-to-fill and quality-of-hire benchmarks achieved.
Operational Excellence: Accurate payroll and HR data with zero errors.
Leadership Feedback: Positive evaluation from India leadership and regional P&C.

V. CORE COMPETENCIES
Strategic HR Business Partnering
Problem-Solving & Decision-Making
Empathy & Relationship Building
Communication & Influencing Skills
Integrity & Confidentiality
Cultural Agility in Multi-country Environments

VI. TOOLS, ENVIRONMENT & WORKING CONDITIONS
Systems & Tools
HRIS, SmartRecruiters ATS, LinkedIn, and HR analytics dashboards.
Work Setting
Corporate office / hybrid with site visits to restaurants.
Travel Expectations
10–15% (domestic with occasional regional travel).

VII. REQUIRED QUALIFICATIONS
Education Background
Minimum: Bachelor’s degree in Human Resources, Business, or related field.
Preferred: Master’s degree or HR certifications (SHRM, CIPD).
Language Proficiency
Required: English – Advanced (spoken & written).
Hindi or other local languages – Fluent (spoken & written)

This Job Profile is intended as a reference framework. Actual responsibilities, scope, and requirements may be adjusted based on business priorities and evolving organizational needs.
Explore to join our Wow journey at https://pizza4ps.com/vn/career/