GOAL
The primary objective of the role is:
Deliver WOW experience
- Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty.
Build up the team
- Build up the team who has strong passion/commitment for 4P’s quality excellence.
- Inspiring the team member with a Vision/Mission statement. Be the role model to perform
- Focus on the partner’s development and generate a sufficient training plan. A good leader makes people.
THE DELIVERABLES
Quality Excellence
- Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation.
- Pursue 4P’s service standard/manuals. Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation.
- Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication.
- Implement routine food quality check to make sure maintaining standard taste and presentation.
- Strict management for food safety hygiene control.
- Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience
- Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.
- Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine) , Food, System APP
People development and training
- Ensure interview, selection for all newcomers
- Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans.
- Make sure all teams are executing training on time for all positions
- Ensure skills partner for key positions
Sustainable Business development
- Be the owner of the store P&L
- Secure sustainable business development and make sure the store is operating with profitable conditions.
- Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality.
- Manage expenses for ordering/purchasing to secure profit.
- Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory
WHO YOU ARE
- Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain), high service quality.
- Advanced level in English (Speaking & Writing)
- Empathy with our vision
- Culture fit (Omotenashi, Authenticity, Kaizen, Compassion)
- Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain)
- Have Passion for Culinary
- Outstanding customer service mindset
- Have strong leadership, management and problem solving skills
- Being independent, proactive, patient, high responsibility and willing to work under high pressure
- Commit to the goals of leading and coaching people
TRAINING & WORKING SCHEDULE
- 3-4 months onboarding and training at a designated store
- Works 200 hours/ month: 8 hours/ day and 1 day off per week, flexible working hours based on operation schedule
THE PACKAGE
- Competitive salary & performance based bonus
- 18 annual leave days per year
- Special internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc