[HCM/HN] Guest Service Supervisor/ Customer Service Supervisor

(***Working place: Ho Chi Minh or Ha Noi)

ABOUT 4P‘S

We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. 

We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then come grow with us. 

The Guest Service Supervisor position has the main responsibility to monitor and to Kaizen for better guest experience. This will contribute greatly to the purpose of the Guest Service Department at Pizza 4P’s which is transforming the welcome experience into a memorable and delightful first impression, ultimately elevating guest happiness and fostering lasting positive memories.

If you believe in “Omotenashi”- unconditional hospitality like we do and would go the extra mile to create Wow experiences for the guests, then this is your call!

WHAT YOU WILL DO

• Maintaining a positive, empathetic, and professional attitude toward guests at all times
• Communication with restaurant team and call center to ensure positive Guest experience
• Develop and provide training for new and current Partners
• Ensure the capability of our workforce to meet reception needs as per standard
• Effectively support Operations’ performance needs, enhancing partners’ overall 
• Do performance reviews and develop Kaizen actions and development plan for Partner
• Proactively prepare successors with adequate skills
• Addressing guest complains and situations at the reception and resolving them on the spot
• Managing reception team schedule in cooperation with restaurant operations team
• Providing ways to motivate the reception team 
• Providing reception training and guest service training to the whole team as shared by the coach
• Ensure One Touch communication towards all Guests. Extend the work related to the guest experience and ensure the completion of the tasks in the allotted time --> Ensure the deadline for handling the guest’s problems.

WHO YOU ARE ?

• College/Bachelor in hospitality/Business Management is a plus
• Preferred experience in the industry (F&B or Hospitality) in Guest Service roles 
• 1-2  years of experience in management skills
• Skills in service management, improve service quality, development plan for team members
• Creative, insightful, flexible, and proactive in work.
• Ability to work in teams towards common goals.
• Work in shifts, (200 hours/month)

JOIN US, LET’S SEE WHAT WE CAN OFFER

• Competitive salary & allowances
• 13th month salary
• 15 day annual leave days
• PTI heathcare insurance
• Internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc