The situation
-Delivery business consists of two types of stores (Hybrid dining and hubs)
-Currently, there are 17 Hybrid dining and 5 hubs
-We are working on increasing guest satisfaction based on Guest feedback and the 30-minute delivery policy, and no stopping BO
-Delivery is a new business in 4P’s and plans to open 9 stores.
-The problem/need is
1. No one who is exclusively responsible for monitoring and keeping the delivery quality better
2. System and regulation is not organized
The deliverables
-Quality control of the delivery business (whole store)
(Guest feedback and the 30-minute delivery policy, Mystery shopper, and no stopping BO)
-To organize the regulation and system with the Delivery director
-To make an execution plan for the new regulation and system
-To consult and advise RMs and HMs to achieve their KPI(Pscore) by solving the issues together.
KPI:
-P-Score+ (Internal, 3rd party(Grab, Shoppee, Capichi),Mystery shopper)
-30 minutes delivery
-Communication with RMs and HMs (Quality and Quantity)
-At least/ Visiting all store at one time (Business trip to Hanoi/Danang is occurring monthly )
Who you are
Must have
(Hard-Skill/Experience)
-Consulting skillset (Hearing, strategic thinking, reporting)
-Problem-solving skill
-Communication skills to manage relationships with Ops, Tech team, and other stakeholders.
-Multi-task/ Task management /Time management
-Basic English(can join a meeting in English/report in English)
-Experience in restaurant or delivery operation
(Soft-Person/Character/Mindset)
-Discipline
-Self-leadership
-Time-punctual
-Love 4P’s or F&B or international culture or people
Nice to have
(Hard-Skill/Experience)
-Experience as Consultant/Strategic partner sales
-Area Manager/Multiple store Management in F&B
-Project management
(Soft-Person/Character/ Mindset)
-Flexibility to change
-Positive thinking/Open to new ideas
Join us, let’s see what we can offer
- Competitive salary & allowances
- 13th month salary
- 18 annual leave days per year
- Private healthcare insurance
- Internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc.