[New York] General Manager U.S. Flagship Restaurant

I. ABOUT 4P’s CORPORATION 
4P’s, headquartered in Ho Chi Minh City, Vietnam, operates 40 worldwide restaurants. Our main restaurant, Pizza 4P’s, has 35 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House-made cheeses", "Earth-to-people" and "Omotenashi" hospitality.

Pizza 4P’s is an innovative Vietnam-based Japanese Italian pizza restaurant that started in Vietnam with a simple yet powerful mission: “Delivering Wow, Sharing Happiness”. We are known for crafting artisanal pizzas, homemade cheese, and unique East-meets-West flavors while embracing sustainability and community impact at the heart of everything we do. Today, we operate restaurants across Vietnam, Cambodia, Japan, India and Indonesia, and continue to grow with a vision of bringing people together through memorable dining experiences.

II. ROLE PURPOSE
The General Manager is the senior-most operational leader of Pizza 4P’s first U.S. location. This role exists to successfully launch, license, and operate the New York City flagship store, ensuring compliance, financial performance, and cultural alignment with the 4P’s Way. As the market-entry operator, the GM establishes the U.S. operational playbook, building systems, teams, and guest experience rituals while navigating the complexities of NYC’s regulatory and labor environment. 

Reporting to Director of U.S. Operations (or CEO/Project Sponsor during pre-opening phase)
Direct Reports: Assistant Manager(s), FOH/BOH Leads, Line Staff

III. KEY ACCOUNTABILITIES

Pre-Opening Market Entry & Launch (25%)

• Lead DOHMH inspection readiness, SLA liquor licensing, and FDNY/Certificate of Occupancy compliance.
• Localize SOPs and U.S. operations manuals in partnership with HQ.
• Hire, onboard, and train the first U.S. restaurant team.
• Oversee vendor/contractor setup (POS, payroll, waste, equipment, laundry).

Restaurant Operations Management (20%)

• Oversee daily FOH/BOH operations, scheduling, guest experience, and shift execution.
• Maintain consistent quality standards while meeting NYC regulatory thresholds.
• Monitor KPIs: ticket times, table turns, guest satisfaction, online reviews.

Regulatory Compliance & Risk (20%)

• Ensure valid licenses (DOHMH, FDNY, SLA, Workers’ Comp, liability).
• Lead food safety programs per NYC Health Code Article 81.
• Ensure compliance with NYC Fair Workweek Law, Paid Safe & Sick Leave, and FLSA wage/hour rules.
• Partner with payroll providers to maintain compliant wage classification and recordkeeping.

Financial & Vendor Management (15%)

• Own store-level P&L; deliver revenue and margin targets.
• Forecast and manage labor, adjusting schedules in real time.
• Manage vendor contracts, insurance, and compliance documentation.

People Leadership & Culture (15%)

• Build and lead a high-performing, values-based FOH/BOH team.
• Ensure onboarding compliance (I-9, W-4, NY wage notice, harassment training).
• Drive coaching, evaluations, and performance management.
• Foster an inclusive, engaging culture aligned with the 4P’s Way (Omotenashi, Kaizen).

Brand Advocacy & Guest Relations (5%)

• Represent Pizza 4P’s in NYC community and industry networks.
• Handle VIPs, media, and escalated guest concerns personally.
• Support corporate PR and marketing activations at the flagship.

IV. SUCCESS METRICS & KPIs

• Achievement of store-level P&L targets ($3M+ annual revenue baseline)
• % compliance in inspections, licenses, and labor audits
• Guest satisfaction (online ratings, complaint resolution time)
• Team retention and engagement scores
• Successful, on-time store opening and regulatory approvals

V. CORE COMPETENCIES

• Operational Leadership & Decision-Making
• Regulatory & Compliance Expertise (NYC focus)
• Financial Acumen & P&L Accountability
• People Leadership & Talent Development
• Guest Experience & Service Recovery
• Community & Brand Advocacy

VI. TOOLS, ENVIRONMENT & WORKING CONDITIONS

• Systems & Tools: POS, payroll/time tracking systems, scheduling software, HRIS, vendor management systems
• Work Setting: High-volume flagship restaurant; in-person leadership required
• Travel Expectations: Minimal (primarily NYC-based; occasional HQ/global visits)
• Schedule: Nights, weekends, holidays, and extended shifts; on-call for emergencies

VII. REQUIRED QUALIFICATIONS

• Education: Bachelor’s degree in Hospitality, Business, or equivalent experience
• Language Proficiency: English – Advanced (spoken & written)

VIII. REQUIRED EXPERIENCE

• 7+ years in multi-role restaurant management, including P&L responsibility for $3M+ operations
• Minimum 3 years in NYC restaurant market with direct experience in inspections, permits, and labor law compliance
• Experience launching and opening a new restaurant from pre-construction to opening (preferred)
• Vendor management and strong financial accountability background

IX. CAREER PROGRESSION

• Feeder Roles: Assistant General Manager, Multi-Unit Manager, Ops Director in service industries
• Next Roles: Director of U.S. Operations, Regional Director, Global Operations Leadership
• Mobility: Potential to expand into U.S. market operations or cross-country leadership roles

X. COUNTRY & ROLE-SPECIFIC REQUIREMENTS

• Must comply with all New York City, New York State, and U.S. labor, safety, and business licensing laws
• Responsible for establishing Pizza 4P’s U.S. operational model and ensuring long-term compliance
• Role is based 100% on-site in New York City

This Job Profile is intended as a reference framework. Actual responsibilities, scope, and requirements may be adjusted based on business priorities and evolving organizational needs.