Head of Bar

I. ABOUT 4P’s CORPORATION
4P’s, headquartered in Ho Chi Minh City, Vietnam, operates 40 worldwide restaurants. Our main restaurant, Pizza 4P’s, has 35 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House-made cheeses", "Earth-to-people" and "Omotenashi" hospitality.

Pizza 4P’s is an innovative Vietnam-based Japanese Italian pizza restaurant that started in Vietnam with a simple yet powerful mission: “Delivering Wow, Sharing Happiness”. We are known for crafting artisanal pizzas, homemade cheese, and unique East-meets-West flavors while embracing sustainability and community impact at the heart of everything we do. Today, we operate restaurants across Vietnam, Cambodia, Japan, India and Indonesia, and continue to grow with a vision of bringing people together through memorable dining experiences.

II. ROLE PURPOSE
This role exists to lead the full bar strategy, bar operations, capability development, and guest experience for Pizza 4P’s across markets. It ensures that bar offerings consistently deliver superior quality, creativity, and alignment with the 4P’s brand philosophy.
It serves the business by building a scalable, standardized, cost-efficient, and innovative bar program that elevates Omotenashi hospitality, strengthens guest satisfaction, supports expansion, and builds a strong internal bench of bar talents.
Business Size: Multi-country bar operations across 4P’s restaurants
Reporting to: Beverage Manager
Subordinates: Bartender (as applicable)

III. KEY ACCOUNTABILITIES

Bar Strategy & Concept Development
• Define and evolve overall bar vision aligned with 4P’s brand
• Develop menu strategy and signature beverage concepts
• Lead seasonal menu innovation for alcoholic and non-alcoholic offerings

Operations & Quality Control
• Establish and standardize bar SOPs, recipes, and service protocols
• Ensure consistent execution across all stores
• Conduct bar audits to maintain quality, hygiene, and compliance standards

Supply Chain & Cost Management
• Oversee ordering and inventory control across stores
• Optimize stock levels and minimize wastage
• Lead supplier sourcing and negotiations in collaboration with Supply Chain
• Control COGS and margins to meet financial targets

People Leadership & Capability Building
• Build and develop bar teams and future leaders
• Design bar training frameworks and certification standards
• Implement coaching, performance management, and succession planning
• Strengthen bar culture of ownership, discipline, creativity, and professionalism

Guest Experience & Innovation
• Enhance overall guest dining journey through elevated bar experience
• Introduce modern techniques, trends, and sustainability practices
• Ensure Omotenashi hospitality in every bar interaction

Cross-functional Collaboration
• Work closely with Kitchen, Operations, Marketing, QA, and Supply Chain
• Support product launches and promotional campaigns
• Lead bar readiness for new store openings and international expansion

IV. SUCCESS METRICS & KPIs
• Consistent bar quality scores across restaurants
• Beverage COGS and wastage within target thresholds
• Successful implementation of standardized bar SOPs
• Successful rollout and performance of new cocktails and beverage programs
• Improved guest satisfaction scores related to bar experience
• Strong internal talent pipeline and trained bartenders ready for scale

V. CORE COMPETENCIES
• Bar Operations Expertise
• Beverage Concept Development and Creativity
• Leadership & People Development
• Cost Control & Commercial Mindset
• Quality Discipline and Operational Rigor
• Collaboration & Influencing Skills
• Customer Experience Orientation

VI. TOOLS, ENVIRONMENT & WORKING CONDITIONS

Systems & Tools
• Inventory management systems
• POS and sales tracking tools
• Training and SOP management platforms

Work Setting
• Restaurant-based leadership role with cross-location oversight

Travel Expectations
• Required travel for store visits, audits, openings, and training activities

VII. REQUIRED QUALIFICATIONS

Education Background
• Minimum: Completed High School Education
• Preferred: Certified training from Bartender Academy or equivalent

Language Proficiency
• Required: English – Advanced (spoken & written)

VIII. REQUIRED EXPERIENCE

Minimum Experience Duration
• 5–7 years total professional experience

Relevant Experience
• Required: Minimum 5 years as bartender with proven cocktail creation expertise
• Preferred: Experience in management of hotel bars or chain restaurant bar operations

Stakeholder Influence & Collaboration
• Required: Experience collaborating across functions in a service-driven environment

Industry or Domain Expertise
• Required: Experience in F&B or hospitality
• Preferred: Multi-unit or chain restaurant bar leadership experience

This Job Profile is intended as a reference framework. Actual responsibilities, scope, and requirements may be adjusted based on business priorities and evolving organizational needs.