JOIN US, LET‘S SEE WHAT WE CAN OFFER?

• Basic salary 6,500,000 - 7,000,000/month + bonus (500,000 - 1,200,000/month)
• 13th month bonus
• KPI Bonus
• Annual Performance Review
• Internal Discount for employees (~50%) when dining at 4P‘s stores (Pizza 4P‘s, Ippudo, About Life Coffee, etc.)
• Annual Health check support
• Team Building activities & Company trip
• Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM)
• Location: Pizza 4P‘s Office, 92 Nguyen Huu Canh, Ward 22, Binh Thanh District.

SKILLS

• Communication in ENG/VN/JP (depending on job post) 
• Working in a team 
• Problem solving
• Empathy
• Organization
• Patience 
• Flexibility 
• Listening capacity 
• Adaptable to work with new systems 
• Basic computer knowledge

RESPONSIBILITY

• Maintaining a positive, empathetic, and professional attitude toward guests at all times 
• Communication with other departments to ensure positive Guest experience
• One Touch Guest communication in resolving issues
• Responsible for all Guest communication via web, email and phone 
• Find ways to improve Guest Experience
• Finding ways to create WOW experience on daily basis 
• Ensure good guest experience, create new ways to have a great guest experiences & recover when there are issues or complaints

VALUES

1. Omotenashi : Apply elements fluently: Thoughtful, Enthusiasm, Energy, Thankful, Patience, Passion

• Our aim for a great guest experience through the phone
• Unconditionally Incredible Hospitality. Always willing to make people happy from the bottom of your heart. Don‘t need to find the reason why you need to, because you already know that makes you happy in the end."

2. Integrity

• Use fluently Listening skills, Patience and knowledgeable to assist the guest as well as possible

3. Be the cause of the matter:

• Always put yourself as the cause / Recognize yourself as the root of the problem
• Thinking you are the cause of everything, even your happiness, and generate actions and solutions to make it differently."

4. Open communication : 

• Open & Straightforward / Open-hearted & Straightforward
• Open and well listening, communicating in a complete and direct way so that there is nothing hidden, unhandled, or misunderstood.

5. Kaizen:

• Continuous improvement / Continuous improvement
• We are driven to surpass what has already been achieved. We take action towards change and improvement. We celebrate failures and value experimenting.