【Global Hiring】Head of Delivery Business Launch - India

【What We Do】

■Vision
At Pizza 4P’s, our vision is “Make the World Smile for Peace.” Inspired by the joy of sharing peaceful moments, a pizza party with friends, we aim to spread that sense of happiness worldwide. Operating over 30 locations across Vietnam, Cambodia, and India, Japan and with the recent addition of our Indonesia store, we are a global pizza restaurant chain dedicated to bringing people together through exceptional dining experiences.

Since our founding, we have prioritized sustainability and community engagement. Our in-house crafted cheese and transparent sourcing of ingredients reflect our commitment to quality and environmental responsibility. We also offer educational and entertaining experiences, such as workshops for children using vegetables grown in our aquaponics systems. In Cambodia, we’ve tackled waste management challenges by launching zero-waste stores. We are proud to publish an annual sustainability report and engage in projects like “Letters to the Future,” which uses recycled materials to create awareness about plastic waste. These efforts have earned us recognition worldwide.

 

■Awards and Recognition
Our work has been recognized with awards such as “Essence of Asia” in Asia’s 50 Best Restaurants and a place in MONOCLE Magazine’s Top 50 Restaurants. We have also been featured in prominent media outlets, including The New York Times, BBC, Forbes, and CNN.

 

 【WHY】

■Mission
“Delivering Wow, Sharing Happiness”
Our Tokyo branch embodies the concept of “Oneness ~Earth to People~”.  We believe that we are all part of the Earth, receiving its blessings and living in the present moment. Despite being a developed nation, Japan has one of the lowest happiness indexes. We believe Japan has immense potential for happiness and fulfillment. Our mission is to help people rediscover this and encourage a sense of gratitude and compassion. This belief is at the heart of what we do—creating experiences that inspire happiness and connection, aligning with our vision of “Make the World Smile for Peace.”

 

 【HOW】

■4P’s Values
At Pizza 4P’s, our core values guide everything we do:

• Compassion: We believe in caring for the happiness of others and acting with empathy to make a positive impact.
• Authenticity: We value honesty and strive to be true to ourselves and others.
• Kaizen: We embrace humility and are committed to continuous improvement in all aspects of our work.
• Omotenashi: We provide exceptional hospitality with heartfelt attention and genuine empathy.

 

What Makes Us Unique
Pizza 4P’s is a vibrant and diverse company. The average age of our team, including store staff, is 25, while the average age in the back office is 35. More than half of our employees are women, and English is our official language. Our leadership team reflects our diversity, with members from Vietnam, Japan, Canada, Malaysia, and the Philippines. We are a young, startup-minded company that thrives on our multicultural and inclusive environment.

 

 

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Details of Head of Delivery Business Launch 

 

【Background】

Following our expansion in Vietnam, we are focusing on India as the next strategic country for our global business growth. In December 2023, we opened our first Pizza 4P’s store in Bangalore and are preparing to open 2-3 more locations by 2025, with plans for further expansion into major Indian cities such as Mumbai, Delhi, and Chennai.

 

At the same time, we are launching a delivery business in India. We are looking for a leader to spearhead the launch and expansion of the Pizza 4P’s delivery business in a market of 1.4 billion people.

 

【Job Description】

The role involves establishing and optimizing delivery operations in the Indian market. The goal is to strengthen operational excellence, maximize customer and employee satisfaction, and create a sustainable store model that contributes to long-term growth in India. Key areas of focus include managing delivery hubs, ensuring product and service quality, and overseeing new store openings.

 

Key responsibilities include:

 

▶︎Managing customer satisfaction

▶︎Monitoring sales, profit and loss, and KPIs

▶︎Driving talent management and team development initiatives

▶︎Improving product and service quality in collaboration with operations, marketing, tech, and food teams

▶︎Overseeing new store openings (site research, store operations)

▶︎Reporting directly to the Delivery Business Manager

 

Initially, the role will start under the guidance of the Delivery Business Manager in Vietnam, where the job details will be learned. Following that, the position will move to India, where the role will be carried out under the CEO’s direct supervision and involve coordinating with the back-office teams in Vietnam and India.

 

【We Are Looking For Someone Who…】

▶︎Is excited to take on challenges in the 1.4 billion-person growing Indian market

▶︎Wants to work under the CEO with a sense of urgency and drive

▶︎Seeks to utilize language skills and work in a global organization

▶︎Can persevere to solve difficult challenges and see projects through to completion

▶︎Is capable of engaging stakeholders inside and outside the company with a strong sense of ownership

Values and respects different opinions and cultures and thrives in a diverse team environment

▶︎Can make optimal decisions for the long-term growth of the business

▶︎Has a strong interest in sustainability and social issue resolution

 

【MUST-HAVE Qualifications】

▶︎Business-level English proficiency

▶︎Experience in operations within food delivery, fast food, or dining sectors

▶︎Hands-on experience in a startup or small company with fewer than 50 employees

▶︎Experience managing store sales and profit and loss

▶︎Ability to work in India (Bangalore)

 

【NICE-to-HAVE Qualifications】

▶︎Experience as the lead in launching a new business

▶︎Project management skills specific to delivery operations

▶︎Data analysis skills

▶︎Interest in building and developing an organization

▶︎Experience working with or alongside tech/marketing teams or equivalent, MBA.

 

【How to Apply】
Feel free to contact us directly!

Please send your CV and Cover Letter to the contact address.

Contact Person: Kubota　(kazuya.kubota@pizza4ps.com)