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[HCM] Tech Business Analyst

Pizza 4P‘s Ho Chi Minh

- Head Office (Non-managerial Level)


1. Scope and Responsibilities:

***Requirement Elicitation and Analysis:

  • Conduct interviews, workshops, and meetings with stakeholders to gather and clarify business requirements.
  • Analyze and document business processes, workflows, and system interactions to understand current state and identify improvement opportunities.
  • Use various techniques such as use case modeling, process modeling, and data modeling to capture and define requirements.

***Requirement Documentation and Management:

  • Document business requirements in a clear, concise, and structured manner using tools like use cases, user stories, requirement specifications, and acceptance criteria.
  • Manage and prioritize requirements using requirement management tools, ensuring traceability and alignment with project objectives.
  • Collaborate with stakeholders to review and validate requirements, incorporating feedback and updates as necessary.

***Communication and Collaboration:

  • Serve as a liaison between business stakeholders and IT teams, facilitating communication and ensuring mutual understanding.
  • Translate business needs into technical requirements and specifications, effectively communicating complex concepts to both technical and non-technical audiences.
  • Work closely with project managers, developers, testers, and other stakeholders to ensure alignment of goals, priorities, and expectations.

***Solution Design and Validation:

  • Participate in solution design sessions, providing input based on a deep understanding of business requirements and constraints.
  • Validate proposed solutions against business needs, ensuring they address the root causes of business problems and deliver expected benefits.
  • Collaborate with architects and technical leads to ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards.

***Testing and Quality Assurance:

  • Define test scenarios and acceptance criteria based on business requirements and user stories.
  • Support testing efforts by reviewing test cases, participating in testing activities, and triaging defects.
  • Conduct user acceptance testing (UAT) with business stakeholders, ensuring solutions meet their needs and expectations.

***Training and Support:

  • Develop training materials and deliver training sessions to end-users on new systems, processes, and functionalities.
  • Provide ongoing support to end-users, answering questions, troubleshooting issues, and facilitating resolution.

***Continuous Improvement:

  • Monitor and evaluate the effectiveness of implemented solutions, gathering feedback and identifying areas for improvement.
  • Proactively identify opportunities to streamline processes, enhance system capabilities, and drive innovation.
  • Stay abreast of industry trends, best practices, and emerging technologies relevant to business analysis and IT.


2. Daily Activities:

  • Conduct stakeholder meetings to discuss project status, gather requirements, and address concerns.
  • Analyze and refine business requirements, documenting them in requirement management tools.
  • Collaborate with development teams to clarify requirements, provide context, and resolve issues.
  • Review and provide feedback on design documents, user interface mockups, and technical specifications.
  • Participate in Agile ceremonies such as sprint planning, daily stand-ups, and sprint reviews.
  • Assist with user story grooming, ensuring stories are well-defined, estimated, and ready for development.
  • Coordinate and conduct UAT sessions with business stakeholders, capturing feedback and validating solutions.
  • Develop and deliver training sessions or materials for end-users on new features or systems.
  • Document lessons learned, best practices, and insights gained from project experiences.
  • Engage in professional development activities such as training courses, workshops, or networking events to enhance skills and knowledge.


3. Outputs:

***Requirements Documentation:

  • Requirement Specifications: Detailed documents outlining functional and non-functional requirements, including use cases, user stories, business rules, and acceptance criteria.
  • Requirement Traceability Matrix: Matrix linking requirements to business objectives, system components, test cases, and other related artifacts.
  • Data Models: Diagrams illustrating the structure, relationships, and attributes of data entities within the system.
  • Process Models: Diagrams depicting current and future state business processes, workflows, and interactions.

***Communication Artifacts:

  • Stakeholder Communication Plan: Plan outlining communication strategies, channels, frequency, and key messages for engaging with stakeholders throughout the project lifecycle.
  • Meeting Minutes: Summaries of discussions, decisions, and action items from stakeholder meetings, workshops, and requirement elicitation sessions.
  • Presentation Materials: Slides and visuals used to communicate project updates, requirements, and recommendations to stakeholders and project teams.

***Solution Design Artifacts:

  • Solution Architecture Documents: High-level and detailed descriptions of the proposed system architecture, components, interfaces, and technologies.
  • User Interface Mockups: Wireframes, prototypes, or design mockups illustrating the layout, navigation, and functionality of user interfaces.
  • Integration Specifications: Specifications outlining how different system components and third-party systems will integrate and exchange data.

***Testing and Quality Assurance Artifacts:

  • Test Plans: Documents outlining the approach, scope, resources, and schedule for testing activities, including unit testing, integration testing, and user acceptance testing.
  • Test Cases: Detailed scripts or scenarios describing steps to be executed during testing, along with expected results and pass/fail criteria.
  • Defect Reports: Documentation of identified defects, including descriptions, severity, steps to reproduce, and resolution status.

***Training and Support Materials:

  • Training Guides: Manuals, tutorials, or user guides providing step-by-step instructions for using the system or specific features.
  • Training Presentations: Slides or materials used during training sessions to educate end-users on system functionality, best practices, and tips.
  • FAQ Documents: Frequently asked questions and answers addressing common queries and issues related to the system.

***Documentation and Knowledge Sharing:

  • Lessons Learned Reports: Summaries of project successes, challenges, and key takeaways to inform future projects and improve processes.
  • Best Practice Guides: Documents outlining recommended approaches, techniques, and tools for conducting business analysis and project management.
  • Knowledge Base Articles: Articles or wiki entries documenting system features, configurations, troubleshooting steps, and tips for system administrators and end-users.



  • 2-3+ years of experience in roles related to digital product management, development, or ownership, with a focus on user experience design, wireframing, or the prototyping of digital products.
  • Good analytical skills to interpret data and problem solving skills to address business challenges and attention to detail to ensure accuracy in analysis.
  • Excel in documentation and time management, experience in organizing, prioritizing and managing simultaneous projects.
  • Fluent verbal and writing communication skills in English with the ability to collaborate with stakeholders.
  • High adaptability skills with empathy and emotional intelligence, an excellent team player and hard worker.



  • Competitive salary & allowances
  • 13th month salary
  • 12 annual leave days
  • 24/7 accident insurance
  • Internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc
Thỏa thuận
Địa chỉ:
Pizza 4P‘s Ho Chi Minh
Phòng ban:
Head Office (Non-managerial Level)
Hạn nộp hồ sơ:
14/03 — 14/05/2024

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